Free Right of Withdrawal and Terms and Conditions

General Conditions of Contract and Use

  1. Domain Ownership
    The site is registered under the terms of the “Regulation of the registration of domains/subdomains of .PT” and is owned by Rebel Panther LDA, located at Av. Óscar Monteiro Torres 6A, 1000-219 Lisboa, with legal person number 513618724.
  2. Purpose and Extent of Application
    These General Conditions of Contract and Use apply to visitors to the website and to all commercial transactions carried out through the online store. The operation of the website and the purchase of products on the imply the agreement with these General Conditions of Contract and Use by the User and the Customer. Rebel Panther LDA reserves the right to modify these conditions without prior notice, with any changes to be published on the
  3. Content Details
    The website is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the site without prior written permission is expressly prohibited, except for strictly personal purposes.
    Rebel Panther LDA reserves the right to modify at any time the information and commercial offer presented regarding products, prices, promotions, commercial conditions and services. Every effort is made to ensure that the information presented is free of typographical errors, and any discrepancies are corrected as soon as possible. If the information does not correspond to the actual characteristics of the product, the Customer retains the right to terminate the contract, in accordance with the applicable legal provisions. The images shown are for illustrative purposes only, and it is advisable to consult the detailed description for information on the specific characteristics. Prices and product specifications are subject to change without notice.
    Rebel Panther LDA is not responsible, directly or indirectly, for the information, contents, statements or expressions contained in the texts relating to the articles sold on the website. The authorship of the descriptive content of the products is the responsibility of the publishers, manufacturers and distributors of the articles in question. All contractual information is written in Portuguese, as well as information regarding the articles, e-mail communications and formalization of the sale.
  4. Pricing Strategy
    The prices indicated in the, unless otherwise stated, are valid only on the day they are published and remain in force for customers who make purchases on that day, even if the delivery takes place later. All items displayed on the site are subject to stock availability. The prices indicated, except in the case of spelling mistakes, publication or stock outages, include VAT and apply exclusively to this store and the day on which they are advertised. Prices and specifications are subject to change without notice.
  5. Responsibilities
    All products sold in the comply with Portuguese legislation. Rebel Panther LDA disclaims any liability in case of violation of the legislation of the country of delivery of the order. It is the Customer’s responsibility to verify with the local authorities the conditions of import or use of the products ordered. Rebel Panther LDA is not responsible for damages resulting from interferences, interruptions, computer viruses, failures or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.
  6. Duties of Customers and Users
    Clients and Users undertake to comply with these general conditions. Commitments include:
    • Have the legal capacity to enter into binding contracts and be at least 18 years of age;
    • Refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic or any other content that violates the general principles of law and public order;
    • Do not use false identities;
    • Provide personal data and correct addresses for the correct processing of orders;
    • Assume responsibility for the veracity of the data communicated to Rebel Panther LDA.

    Rebel Panther LDA is not responsible for delays or impossibility of processing orders due to errors or insufficiencies in the data provided by the Customer. The use of the site is subject to the conditions of use predefined by Rebel Panther LDA, as the sole and exclusive owner.

  7. Privacy and Personal Data Protection
    The data collected is intended for the processing of orders, communication with Customers, processing of requests for information and complaints, statistical analysis, as well as for direct marketing purposes. Rebel Panther LDA ensures the confidentiality of the data provided by its Clients. Although advanced techniques are applied to prevent data loss or manipulation, collection in an open network implies the circulation of personal data without security conditions, subjecting it to the risk of viewing and use by unauthorized third parties. All Customers have the right to access, rectify, cancel and oppose their data, and may exercise these rights by letter, email or through the website. You expressly authorize Rebel Panther LDA to send you information about products and services that may be of interest to you, using your personal data for direct marketing purposes through any communication channel, including email, SMS, MMS or other forms of automated call. Rebel Panther LDA will not sell or share its customer database with third parties.
  8. Online Ordering
    Rebel Panther LDA informs that the prices charged in the are exclusive to the online store and may differ from the prices in the physical store. All promotional campaigns have a limited and exclusive stock for online marketing. The validation of the purchase order implies the knowledge and acceptance of the General Conditions of Contract and Use of the website. The data recorded by Rebel Panther LDA constitute proof of the set of transactions carried out between Rebel Panther LDA and the Client. It is up to Rebel Panther LDA to archive the electronic document that formalizes the contract and keep it accessible. Upon completion of the purchase, the Customer automatically receives an email confirming the transaction. If the data is not correct, the Customer can immediately request its change or, if necessary, the cancellation of the purchase.
  9. Product Availability
    Rebel Panther LDA only processes an order after payment confirmation, and does not guarantee the availability of the items until the beginning of their processing. Shipments are made only on working days, not considering weekends or holidays for the purpose of estimating the delivery of orders.
  10. Parcel Shipping
    The delivery time for addresses in mainland Portugal is up to 5 working days from dispatch. Orders placed until 14:00 on a working day with payment in order and pending shipment are considered valid. The period for processing and shipping orders can be extended up to 15 working days. In case of stock problems with suppliers, this period may be extended, and the Customer will be informed of the partial or total cancellation of the order, with the right to a refund of the amount paid. Shipping costs to mainland Portugal vary according to the weight of the order, with exemption for orders of €40 or more.
  11. Cancellations, Exchanges and Returns
    Applicable to purchases made on the The Customer can cancel the order until dispatch, with the right to a refund, minus any processing costs (up to €1.50). Upon receipt of the order, the Customer may exercise the right of free withdrawal in accordance with the legal provisions. Failure to pay within the established deadline will result in the automatic cancellation of the order. The online catalogue may differ from the physical store, with exclusive promotional campaigns for online marketing and limited stock. In case of unavailability of the product or lack of stock, the Customer is informed of the partial or total cancellation of the order, with the right to a refund of the amount paid. Despite the efforts of Rebel Panther LDA, some products may be incorrectly priced, and prices are checked when processing orders. In case of difference for less, the Client is refunded; in case of difference for more, Rebel Panther LDA presents a new contractual proposal, awaiting confirmation or cancellation of the order. Rebel Panther LDA reserves the right to cancel the order in case of programming error, computer malfunction or deformation of the contractual proposal. To make returns, the product must be in perfect condition, in the original packaging, with manuals and proof of purchase. Returns of used, altered or modified products are not accepted. Rebel Panther LDA is not responsible for deficiencies resulting from misuse, negligence, blows or causes of force majeure, nor for components subject to normal wear and tear. Toiletries, beauty products, cosmetics, and hair accessories are only returnable if they are defective or shipped incorrectly. In case of cancellation after shipment, the original shipping and return costs are deducted from the refund. Online Dispute Resolution Alternative dispute resolution is offered by neutral out-of-court bodies such as conciliators, mediators, arbitrators, ombudsmen, and dispute resolution commissions. These bodies can put the trader and the consumer in touch and help them find a solution to the dispute. They can also propose a solution or even impose one. Most of these bodies intervene free of charge or at low cost. As a rule, they reach a result within 90 days. Under European Union law, there is the possibility of using these bodies to resolve all contractual disputes between a consumer and a trader established in the European Union. If you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can also submit a complaint through the new “Online Dispute Resolution Platform” or obtain advice from the CNIACC – National Center for Information and Arbitration of Consumer Conflicts

These General Conditions of Contract and Use were updated on January 1, 2024.