Alternative Dispute Resolution

In the case of disputes, it is possible to seek support from the organizations dedicated to the Alternative Dispute Resolution of Consumer Disputes mentioned in the consumer portal (www.consumidor.pt) or from the Online Consumer Dispute Resolution entities (https://webgate.ec.europa.eu/odr).

Current organizations for alternative dispute resolution include:

CNIACC – National Center for Information and Arbitration of Consumer Conflicts

Algarve Consumer Conflict Information, Measurement and Arbitration Centre

Consumer Conflict Arbitration Centre of the District of Coimbra

  • Geographical area: Contracts in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua and Vila Nova de Poiares.
  • Email: geral@centrodearbitragemdecoimbra.com
  • Website: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration Centre

  • Geographical area: Contracts in the Lisbon Metropolitan Area.
  • Email: juridico@centroarbitragemlisboa.pt, director@centroarbitragemlisboa.pt
  • Website: http://www.centroarbitragemlisboa.pt

Porto Consumer Information and Arbitration Centre

  • Geographical area: Contracts in the Porto Metropolitan Area.
  • Email: cicap@mail.telepac.pt
  • Website: http://www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court

  • Geographical area: Contracts in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
  • Email: triave@gmail.com
  • Website: http://www.triave.pt

CIAB – Center for Information, Arbitration and Consumer Conflicts

  • Geographical area: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.
  • Email: geral@ciab.pt
  • Website: http://www.ciab.pt

Madeira Consumer Dispute Arbitration Centre